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Club Med improves customer experience thanks to Ingenico's omni-channel payment solution


Ingenico Group (Euronext: FR0000125346-ING), the global leader in seamless payment, is bolstering its partnership with Club Med, the world's leading premium all-inclusive company, by rolling out an omni-channel payment solution, which will complement the payment solutions online and on fixed and portable terminals that are already being used on site in France, Portugal, Italy and Switzerland, thereby improving the customer experience.

Club Med is now applying its no-constraint concept to payments, using Ingenico's omni-channel payment solution, which both streamlines and considerably simplifies the management of additional expenses incurred by guests at their resorts. When the guest arrives, the payment terminal securely sends bank card information to Ingenico, who then stores it in an electronic safe and assigns a token shared with the Club Med POS system. When it is time to check out, or at Club Med's initiative, customers can be charged for all expenses incurred without needing to revisit reception.

This solution frees up the customer from the need to wait and pay. It also allows Club Med to secure registration and subsequent use of customer payment cards, in the event of reimbursement or additional expenses after checkout. Finally, Club Med receives consolidated reporting for its website and all of its resorts.

About Ingenico

Ingenico is the world's leading provider of payment solutions, with over 17 million terminals deployed across the globe.

Delivering the very latest secure electronic payment technologies, transaction management and the widest range of value added services, Ingenico is shaping the future direction of the payment solutions market.

Leveraging on its global presence and local expertise, Ingenico is reinforcing its leadership by taking banks and businesses beyond payment through offering comprehensive solutions, a true source of differentiation and new revenues streams.